Service Designer

Hi! My name is Xander.

I am a service designer who brings curiosity, structure, and energy to every challenge I step into.

How I help organisations

I help organisations make customer-centred decisions with confidence.

I work with teams to build a deep understanding of what customers and key stakeholders need, value, and prioritise.

I help teams translate research, data, and competing priorities into well-defined opportunities and validated decisions.

I facilitate structured conversations that build mutual understanding, empathy, and simple artefacts teams can move forward with.

My approach

I listen deeply to people and actively involve those closest to the challenge.

I use structured empirical methods to test assumptions, uncover patterns, and determine what to do next.

I create collaborative spaces where different perspectives can connect, challenge, and strengthen the work.

Fields of expertise

Designing services, experiences, and journeys around customer needs and organisational complexities.

Shaping strategic direction for digital products, platforms, and services that create meaningful value.

Identifying opportunities, testing innovative ideas, and supporting teams to turn insight into future-ready value propositions.

Previous industries

Higher Education

Manufacturing

Construction

Consulting